Session Expired Error Causing Loop Loading Site

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Issue Symptoms

Users are unable to load the Akumina site due to a "loop" with an alert indicating an expired session. Clicking the "refresh" button only reloads the page with the same error message.

Error message

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Conditions

  • Azure AD is enabled

Resolution

  1. In the 'interchange.settings.config' file (located in your App Manager files in the hosted environment), ensure the "akumina:BackgroundTenantId" value is populated properly 
  2. In the App Manager storage (likely Azure Storage), look for a '.json' file with no file name.mceclip1.png
    1. If found, backup the file, then delete it.
    2. In App Manager, navigate to "[AppManagerURL].com/admin/debug", and click "clear all cache" to clear the App Manager cache.

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