When troubleshooting complex issues, it is sometimes necessary for our Support Team to obtain additional information about the network requests that are generated in your browser while an issues occurs. A support engineer may request that you provide a HAR file, while the issue is occurring for further analysis.
Generating a HAR file in Chrome and Edge
- Open Google Chrome and go to the page where the issue is occurring.
- Look for the Vertical ellipsis button (
) and select More Tools > Developer Tools. - From the panel opened, select the Network tab.
- Look for a round Record button (
) in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording. - Check the box Preserve log.
- Click the Clear button (
) to clear out any existing logs from the Network tab. - Reproduce the issue that you were experiencing before, while the network requests are being recorded.
- Once you have reproduced the issue, in Chrome, click Download. Then save the file to your computer: Save as HAR with Content
- Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.
The instructions are the same for a MAC computer or a Windows computer.
Generating a HAR file in Firefox
- Open Firefox and go to the page where you are experiencing trouble.
- Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer > Network.
- The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.
- The recording autostarts when you start performing actions in the browser.
- Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column, and click on Save all as Har.
- Save the HAR file somewhere convenient.
- Upload your HAR file to your ticket or attach it to your email so that we may analyze it.
The instructions are the same for a MAC computer or a Windows computer.
Generating a HAR file in Internet Explorer
Note: Internet Explorer has limited Akumina Support.
- Open Internet Explorer and go to the page where the issue is occurring.
- Press F12 on your keyboard (or click the gear icon > F12 Developer Tools)
- Click the Network tab.
- Reproduce the issue that you were experiencing before, while the network requests are being recorded.
- Once done click the Save button.
- Give the trace a filename and click the Save button which will save it as a .har file or .xml file.
- Upload your HAR file to your ticket or attach it to your email so that we may analyze it.
The instructions are the same for a MAC computer or a Windows computer.
Generating a HAR file in Safari
Before generating the HAR file, make sure you can see the Develop menu in Safari. If it is not there, follow the instructions here: Use the developer tools in the Develop menu in Safari on Mac.
- Open the Develop menu and select Show Web Inspector.
- Click the Network tab and complete the activity that is causing issues.
- Click the Export icon on the far right of the network tab and save the HAR file.
- Send us the file via your support ticket.