Issue Symptoms
Issue Symptoms
Occasionally, when Safari users on a Mac, iPad or iPhone attempt to access your site, they will experience a redirect to an Akumina page, or find themselves stuck on a login loop.
Conditions
Other browsers have ways to offer users varying options for handling cookies. Cookies are an important facet of the Akumina experience because they offer a way to connect with data that provides a personalized experience for the end-user. As such, there are no plans to re-architect our product.
Resolution
On an iPhone or iPad
- Open Settings
- Scroll down and tap on Safari
- Scroll to the Privacy & Security section and turn off Prevent cross-site tracking.
You should be able to return to the site and log in normally now.
On a Mac
-
In the Safari app on your Mac, choose Safari > Preferences, then click Privacy.
-
Deselect “Prevent cross-site tracking”
You should be able to go back to the site and log in normally now.