Error: Fetching Configuration

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Overview 

When loading up an Akumina site, you receive the following message: 

Error fetching configuration from {App Manager URL} with App Manager query key of {InterChangeQueryKey}, this most likely means the configuration has not been generated. Please verify that your SiteAddress is set to the following value {SharePoint Site URL} in the Global Settings of App Manager. If it is correct, then please attempt to Update the configuration using the Site Creator Your UniqueId is {UniqueId} 

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Potential Causes

Wrong values 

Check the values in the message and confirm the following are correct:

  • InterChangeQueryKey – The Query Key value, which can be found in the Site Creator 
  • SharePoint Site URL – The URL for the current site. 
  • UniqueId – The Unique id for the site (or central site) which can be found in the Global Settings 

Note: Check protocols – validate that the HTTP and HTTPS of the values above are correct. 

CORS 

If there is a corresponding message in the browser’s console indicating a CORS issue, then ensure the SharePoint URL is in the CORS Origin for the App Manager (either in the interchange.settings.config or the App Settings Management screen in the App Manager). 

Generate Configuration 

The most common cause is the configuration is not generated. This can be done via App Manager > Settings > Global Settings. Validate the Site URL, and then click “Save”. 

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